Onyx set out to transform its AI chatbot into a robust SaaS platform capable of serving enterprise licensing clients with revenues exceeding $100M. The goal was to increase scalability, improve user satisfaction, and expand market reach.
The Challenge
- User interface lacked the professional polish expected in enterprise markets
- Zapier integration restricted advanced feature implementation and scalability
- Operational limitations reduced the chatbot’s precision in handling complex licensing queries
The Solution
Valere executed a system migration to AWS, replacing Zapier with a more scalable and flexible backend. Custom development supported advanced feature implementation, and a full UX/UI redesign delivered an enterprise-grade look and feel. AI enhancements included additional training and fine-tuning, improving chatbot response accuracy and reliability.
KPIs & Metrics
- Enabled targeting of enterprise customers with revenues exceeding $100M
- Increased user satisfaction scores by 30%
- Improved chatbot response accuracy by 50%
- Increased feature implementation efficiency by 40%
- Eliminated ongoing Zapier subscription costs
Impact
With a more scalable infrastructure, refined user experience, and enhanced AI capabilities, Onyx positioned itself as a leader in enterprise licensing advisory, unlocking significant revenue potential.
