The Challenge
Shipments were logged manually, VINs tracked by hand, and driver schedules managed through phone calls and emails. It was time-consuming, error-prone, and difficult to scale. Processing delays and dispatcher overload threatened both operational efficiency and customer satisfaction.
The Solution
Valere partnered with Bee Line to redesign operations from the ground up. The team built a single, intuitive mobile and web platform—developed in React Native and Laravel—that centralized shipment tracking, driver operations, and automated reporting. AI-powered automation eliminated repetitive manual tasks, reduced errors, and allowed dispatchers to manage twice as many drivers without sacrificing quality.
Return on Investment & Productivity Improvements:
Since deployment of the internal system, it has done a sample of over 20,000+ orders.
Most important KPI: 60% reduction in time per shipment.
Other important reported metrics:
- 1,950 hours a year are saved within the shipment department.
- Dispatchers can now handle 2.5x more.
- New system reduces mistakes significantly saving an estimated “thousands of miles in corrective action.”
- Previously, management spent 5–10 minutes on up to four calls per shipment. Automated alerts now save thousands of minutes while significantly improving the customer experience.
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